System Troubleshooting

Find the cause of two-way radio problems.

Poor coverage and unreliable communications can come from programming, antennas, feedlines, power, repeaters, accessories, interference, or simply incompatible equipment.

Diagnose the system instead of guessing

Replacing radios does not fix every radio problem. A systematic check can separate a subscriber-radio problem from a repeater, antenna, feedline, power or programming issue.

Common problems we investigate

  • Radios that receive but do not transmit correctly
  • Coverage that changed over time
  • Intermittent or noisy audio
  • One radio that behaves differently from the fleet
  • Programming mismatches
  • Antenna or coax damage
  • Repeater access problems
  • Unexpected interference
  • Accessory, microphone or speaker failures

Useful troubleshooting information

Tell us when the problem started, whether every radio is affected, where the problem occurs, and whether anything changed before the issue appeared. That information can shorten the diagnostic process considerably.